Customer Base and Energy Performance
Gaz Métro serves a multitude of customers in three major categories:
Our 2,543 industrial customers account for 46.9% of our sales.
Our 49,771 commercial and institutional customers (SMEs, hospitals, schools, office buildings, public buildings as well as businesses) represent 41.5% of our sales.
Our residential clientele is composed of 127,056 customers, representing 11.6% of our sales.
Natural gas distribution in Québec : our core activity
In the workplace
More than 49,000 restaurants, schools, small stores, arenas, office and apartment buildings, supermarkets, hospitals, and small and medium enterprises have opted for natural gas. It is used primarily for air and water heating, as well as for industrial processes.
In Québec, 2,543 major customers consume almost half of the natural gas delivered by Gaz Métro. Industries such as pulp and paper, agri-food, textiles and petrochemicals use natural gas for their manufacturing processes. Some institutions such as large hospitals and universities also use natural gas, mainly for heating their facilities.
On the home front
In 2009, Gaz Métro supplied more than 127,000 residential customers. In five years, it doubled the number of new customers while maintaining the size of its team. Growth has not slowed as residential customers enjoy the increased comfort, security and superior quality of life that natural gas offers. More than just energy, it is the comfort and peace of mind that families appreciate: a high energy-efficient heating system, stove, hot-water heater, pool heater, dryer, BBQ, radiant flooring, etc.