The new corporate image unveiled in 2003 and the signature life in blue reflects a reality – Gaz Métro has been transformed. Visible externally, these changes are the result of a major shift that first began internally.

Launched in 1999, Défi Excellence aims to make Gaz Métro a successful commercial enterprise whose actions are founded on three pillars: the customer, the employee, and the investor. The objective is to simultaneously satisfy all three by implementing winning practices in the company. Gaz Métro has established performance indicators at all levels of management in order to better measure its achievement of this objective. 

Several QUALImeter* audits conducted at Gaz Métro have helped assess progress and bring about improvements. In less than five years, the company has taken a veritable leap forward in its continuous improvement approach. In 2006, these achievements led it to submit its candidacy for the Grands Prix québécois de la qualité, run by the Ministère du Développement économique, de l’Innovation et de l’Exportation and the Mouvement québécois de la qualité. The prizes recognize efforts made by private companies and public organizations in the quest for excellence.   

* Le QUALImeter is the diagnostic tool that supports the quality approach at Gaz Métro.